Frequently Asked Questions

1. I can’t find the textbook I’m looking for.

Ensure that the textbook you are looking for is published by The Celtic Press and that you are searching under the correct category, or, contact us by email to with the name of the textbook you require. Additional information such as the author’s name and the ISBN number which can be found on the barcode on the back cover or on the imprint page will also help. Our Customer Services Team will respond to your request.

 

2. How do I place an online order?

Ordering from The Celtic Press on line is simple and straightforward. Just follow these three steps to place your order.

a) Click on the order button against the appropriate book title.

b) Use the shopping basket to select further titles and see the contents of your shopping trolley.

c) When you have finished shopping, click ‘proceed to checkout where you will be asked to enter your delivery information and your credit or debit card details.

If you have any questions regarding your order please email our Sales Department. We will send you an order confirmation via email which will contain your unique order number which you can use to check your order status.

 

3. How do I delete an item or change the quantity of books in my shopping trolley?

To remove an item from your shopping trolley, tick the 'Remove' box next to the item you do not wish to purchase and choose 'update basket' to recalculate the subtotal of your basket.

To change the quantity of an item, enter the new quantity in the box next to that item and 'update basket' to recalculate the subtotal of your basket.

 

4. I’m a teacher, how do I order teachers’ resources?

Ordering teachers’ resources can be done in a number of ways:

a) You can find the item in the Teachers’ Resources section and select the “Request a Sample” button. This will then ask you to fill in some details and upload your booklist.

b) You can also email/fax/post your booklist into us, clearly stating your name and the teachers’ resource which you would like to request.

Email: info@cjfallon.ie

Fax:    01 6166490

Post: The Celtic Press, Ground Floor – Block B, Liffey Valley Office Campus, Dublin 22.

 

5. Can I order by phone?

If you would prefer to order by phone call our office Tel: 01 6166490 from Monday-Friday inclusive, 09.00hrs to 17.00hrs. At The Celtic Press we accept Visa, Mastercard and Laser Card as methods of payment.

 

6. Can I order by post or fax?

We provide postal or facsimile ordering facility for Schools and Trade only. Complete downloadable order form and post or fax directly:

The Celtic Press
Ground Floor – Block B
Liffey Valley Office Campus
Dublin 22.

Fax: 01 6166490

Remember to include a daytime contact telephone number, address details and your preferred method of payment

 

7. Do you accept international orders?

We currently do not accept orders from international customers through our online shopping cart. However, you can call us on +353 1 6166490 to place your credit card order and receive a quote for shipping costs.

 

8. How long does it take to receive my order?

All serviceable orders, whether received online or by any other method before 3 pm (Mon – Fri) will be despatched on the same day (provided and delivery takes 1 – 2 working days. For more details see our delivery charges.

 

9. Can I track my order?

You can check the status of your order by telephoning our office at 01 6166490 (Mon – Fri) between the hours of 9 am – 5 pm. Our office staff will advise you of the status of your order.

 

10. The book(s) I purchased are defective. How do I return them?

a) Purchased from a shop

We apologise for any errors that occurred during the printing and binding of our books. For severe defects such as missing pages or improper binding, please return the book to the shop where you purchased it and they will replace the copy.

Please note, The Celtic Press cannot replace books purchased from bookshops (as opposed to from our website). This is because we sell our stock to the bookshops and they are then responsible for dealing with any faulty products in accordance with their own returns policies.

b) Purchased from The Celtic Press

We offer our customers an immediate refund or replacement for defective products sold to them if it is returned to us within 7 days of delivery (or notification of return), provided it is otherwise undamaged. Please return the item securely wrapped with a letter giving the reason for the return.

Please send the package to the following address:

The Celtic Press
Ground Floor – Block B
Liffey Valley Office Campus
Dublin 22.

 

11. Is my transaction secure?

Site security is very important to us. The Celtic Press has used the latest technology to ensure that all your details are encrypted so that they remain private and secure.

 

12. How can I contact an author?

For reasons of privacy and security we cannot issue personal contact details of our authors. However, we will convey your query to the author in question if you forward it to us by email or in written letter form to us. Please remember to quote the Author's name and the book title in all correspondence

By email: info@cjfallon.ie

By post: The Celtic Press, Ground Floor – Block B, Liffey Valley Office Campus, Dublin 22.

 

13. How do I get rights and permissions information?

Email your request to and include “Rights” or “Permissions Information” in the header. Please quote the complete book title, author’s name and ISBN in the body of your email.

 

14. I would like to write a textbook. What should I do?

The Celtic Press commissions mainly practising teachers, examiners and educational advisers to write our textbooks. However, we are continually in search of new, talented writers and would be very interested to hear from you if you believe you have an idea for a book. All educational subject areas are of interest to us and we will review your idea in confidence. Please adhere to the following guidelines and requirements if you wish to submit your proposal to us for publication:

 1. Project Outline:

(a) A Brief Description of your Project’s content

(b) Outline what makes your project different from existing publications.

(c) Explain how it will benefit the teacher and student with reference to topics covered, it's key features and the approach you intend to convey.

2. Table of Contents:

Include subheadings. This will help us to appreciate the depth of the project and your approach to the subject.

3. Sample Chapter:

Please include a sample chapter from your project so that we can assess:

(a) your writing style

(b) your method of presentation and treatment of your subject.

4. Additional Information:

(a) Please estimate the extent of your manuscript in number of words or pages

(b) Please indicate if you envisage using illustrations and/or other pictorial or graphic images and approximately how many

5. Biographical details:

Provide us with a short biography concentrating especially on your teaching experience or experience pertinent to your project.

6. Post your proposal to:

The Celtic Press (Editorial Department), Ground Floor – Block B, Liffey Valley Office Campus, Dublin 22.